Last updated: October 31, 2026. Need to return a product or make a warranty claim? Here is how to get started, who pays for shipping and how your refund is calculated.
Request a return or warranty service from your order
- Sign in to your customer account and open your order history.
- Select the relevant order and open its management or details page.
- In the returns and warranties section, choose the option to request a return or warranty service. Select the items, enter the quantity and tell us what you need. If there is a problem, add photos where they help explain it.
You can check your request (RMA) and messages from our team from the same order. If you cannot sign in or the option is missing, email info@motarea.com or use the contact page. To exercise your right of withdrawal, a clear statement sent within the deadline is also enough; prior approval is not required.
Changed your mind? You have 14 days
If you buy as a consumer, you can withdraw without giving a reason within 14 calendar days after receiving the goods. If an order arrives in separate deliveries, the period starts when you receive the last item or lot. Tell us before that period ends, through your order or the contact methods above.
After telling us, you have a further 14 calendar days to send the products back. We will provide the return instructions and destination. If you have not received them, contact us so you can return the goods on time. Processing your request does not change your legal deadlines.
Who pays for shipping?
- If you change your mind, want a different size or chose a product you do not need: you pay the direct cost of sending it back, including when exercising the 14-day right of withdrawal. Motarea does not cover these return costs.
- If we made a mistake, the order arrives damaged or there is a defect covered by the legal guarantee: we cover the transport costs needed to put things right. Contact us first so we can arrange shipping or collection.
Please agree any special transport service with us before booking it, and do not send parcels cash on delivery.
Prepare the product for return
Pack it securely and include its parts, accessories and manuals. Keep the original packaging where possible. Include your request reference so we can identify the parcel.
You can examine the item as you would in a shop. If use or handling beyond what is needed causes a loss of value, we may apply a proportionate, justified reduction to the refund. Opening the packaging alone does not remove your right of withdrawal.
How much will we refund?
We refund the amount you actually paid for the returned products. Return shipping costs that you are responsible for are not refunded.
If you withdraw from the entire order, we also refund the original delivery charges you paid, up to the cost of the least expensive standard delivery option we offered. If you chose a more expensive service, such as express delivery, the extra charge is not refunded. This legal withdrawal rule does not make return shipping free.
We will arrange the refund without delay and within 14 calendar days of your withdrawal notice. We may wait until we receive the products or proof that you sent them back, whichever comes first. We use the original payment method unless we agree another method with you at no extra cost. Your bank may take a few additional days to display the credit.
Damaged, incorrect or faulty products
Open a return or warranty request from the order and tell us what happened. Keep the product and packaging and attach photos if helpful. Stop using the item if it could affect your safety. Reporting a problem promptly helps us handle it, but not reporting it immediately does not remove your legal guarantee rights.
New goods sold to consumers have a three-year legal guarantee of conformity from delivery. Depending on the circumstances, the remedy may be repair or replacement and, where the legal conditions are met, a price reduction or refund. Remedies covered by the legal guarantee are free, including necessary transport. Normal wear or damage caused by misuse is not, on its own, a defect covered by this guarantee.
Are any products excluded from withdrawal?
The law provides exceptions, such as made-to-measure or clearly personalised items, goods that deteriorate or expire quickly and certain sealed goods unsuitable for return for health or hygiene reasons once unsealed. We only apply these exceptions when they genuinely apply to the product.
If you prefer to withdraw by email
You can email info@motarea.com, addressed to MOTAREA MOTOR, SOCIEDAD LIMITADA LABORAL, using this template with your purchase details:
I wish to exercise my right of withdrawal from my purchase. Name: ___. Order number: ___. Products I wish to return: ___. Date received: ___. Date of this notice: ___.
If you have any questions, get in touch and we will help you prepare your request. This policy does not restrict your statutory consumer rights.